ESET Protect Hub user accounts can be 2FA protected using our SafeID programmable tokens using the following procedure;

Log in to your ESET Protect Hub with your admin root account.

Enabling MFA for all Users

In the left hand menu options click on  "Admin settings";

Under the section "Admin Settings", scroll down to the "Security" section, then click on the option "Require Two-Factor Authentication for all users", then click ;

2FA authentication will now be required for all users when they next log in to the portal.

User Registration

Once Two-Factor authentication has been enabled, all users will find an additional step is now added to the logon procedure.

After supplying usernames and passwords, all users will now be presented with the following screen;


Click on ,  and you will be presented with a QR code, click on "Use a different authentication app";


The QR code will now be replaced with one that is suitable for burning onto a programmable token;


You can now use this QR code to program our programmable tokens using the instructions found in the following procedure;

  • To program a SafeID/Diamond or SafeID/Pro token with a QR code, launch the SafeID/Diamond programming tool.  


    Click the Scan QR Code button 

    Before you scan the QR code please ensure that the clock on your computer is displaying the correct date and time.

    You can scan the screen for a QR code, or load from a file.

    If you are scanning the barcode on the screen please ensure that the QR code is not obscured by other windows, and if you have more than one monitor please ensure that both the app and the QR code are displayed on the main display (display 1).

    If you still have difficulty in scanning the QR code double check you only have the one instance of the app running, and that it is the latest version of the app.  In most cases when there are issues with scanning of the QR code the most likely cause is the QR code contains the wrong data and may need to be regenerated.  To test the QR code you could check that the code works correctly with the authenticator app it is intended for (e.g microsoft authenticator), and if this fails then you know that the QR code will need to be regenerated.


    Select Scan Screen.

    If succeeded, the Seed box should be filled with the token's seed data.


    Now, select your smart card reader from the Reader drop-down list, e.g. "HID OMNIKEY 5427 CK"


    Press the Connect button


    Now, switch on a SafeID token and place it on the reader. 

    The tool will read out the token's serial number and time, and display them:


    If you want to correct the clock on the token, then leave the "Sync Token Clock" checked, but first ensure the time on your pc is set correctly.

    Press the Burn button


    The token is successfully programmed.

    Switch off the token and switch it on again to generate a new code (the token may only use the new seed after being reset)

Verifying your token

Once you have programmed your token you will need to verify it with ESET.

Click , and you will be asked for a one time password;

At the "Enter One Time Password:" prompt, copy a 6-digit code from your newly programmed hardware token , then click ;

Once verified the programmable token is ready to supply OTP codes when you next login to your ESET protect account;

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