Before you scan the QR code please ensure that the clock on your computer is displaying the correct date and time.
You can scan the screen for a QR code, or load from a file.
If you are scanning the barcode on the screen please ensure that the QR code is not obscured by other windows, and if you have more than one monitor please ensure that both the app and the QR code are displayed on the main display (display 1).
If you still have difficulty in scanning the QR code double check you only have the one instance of the app running, and that it is the latest version of the app. In most cases when there are issues with scanning of the QR code the most likely cause is the QR code contains the wrong data and may need to be regenerated. To test the QR code you could check that the code works correctly with the authenticator app it is intended for (e.g microsoft authenticator), and if this fails then you know that the QR code will need to be regenerated.
Select Scan Screen.
If succeeded, the Seed box should be filled with the token's seed data.
Now, select your smart card reader from the Reader drop-down list, e.g. "HID OMNIKEY 5427 CK"
Press the Connect button
Now, switch on a SafeID token and place it on the reader.
The tool will read out the token's serial number and time, and display them:
Once you have programmed your token you will need to verify it with Ubiquity.
Obtain a 6 digit code from your recently programmed token, then copy it to the app verification prompt (see below);
Name your Authenticator something like SafeID Token, then click
At this point the hardware token is ready to be used to log in to your Ubiquiti account, and if you expand the MFA options you will find it is now possible to authenticate using an Authentication App (the programmable token will be emulating this app).
At this point you may want to obtain recovery codes as a backup access method (should you misplace the token);