Log in to your Arbor account, then click on your user account dropdown and select "My profile" (example below);


You will be presented with your profile details - click on the button;


Scroll down to the prompt "Manage two-factor authentication (2FA)", then click "Manage 2FA";

Now click on the button; 

Then click ;



You can use the QR code to program our programmable tokens using the instructions found in the following procedure;

  • To program a SafeID/Diamond or SafeID/Pro token with a QR code, launch the SafeID/Diamond programming tool.  


    Click the Scan QR Code button 

    Before you scan the QR code please ensure that the clock on your computer is displaying the correct date and time.

    You can scan the screen for a QR code, or load from a file.

    If you are scanning the barcode on the screen please ensure that the QR code is not obscured by other windows, and if you have more than one monitor please ensure that both the app and the QR code are displayed on the main display (display 1).

    If you still have difficulty in scanning the QR code double check you only have the one instance of the app running, and that it is the latest version of the app.  In most cases when there are issues with scanning of the QR code the most likely cause is the QR code contains the wrong data and may need to be regenerated.  To test the QR code you could check that the code works correctly with the authenticator app it is intended for (e.g microsoft authenticator), and if this fails then you know that the QR code will need to be regenerated.


    Select Scan Screen.

    If succeeded, the Seed box should be filled with the token's seed data.


    Now, select your smart card reader from the Reader drop-down list, e.g. "HID OMNIKEY 5427 CK"


    Press the Connect button


    Now, switch on a SafeID token and place it on the reader. 

    The tool will read out the token's serial number and time, and display them:


    If you want to correct the clock on the token, then leave the "Sync Token Clock" checked, but first ensure the time on your pc is set correctly.

    Press the Burn button


    The token is successfully programmed.

    Switch off the token and switch it on again to generate a new code (the token may only use the new seed after being reset)

Verifying your token

Once you have programmed your token you will need to verify it with Arbor.

At the prompt "Passcode from authenticator app", copy an OTP code from your programmable token then click.

You will then be presented with a list of backup codes (example below) - we suggest you keep a copy of this list;

click on , and you will be asked to re-sign in to your account

After supplying your username and password you will now be asked for an OTP code from your programmable token;

Enter a code from your token then click and you will be logged in to your Arbor account.

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