Norton is a well-known brand of consumer cybersecurity products, including antivirus software, identity theft protection, and online privacy tools, and access to your account can be protected via a programmable hardware token.

Sign in to the your Norton account, then using the "My Account" dropdown, select the option "Account Settings";

In order to enable two factor authentication, scroll down to the section "Two Factor Authentication", then click on the button "Set up";

You will now be presented with the authentication options available for you to add to your Norton logon procedure.

Alternatively, if two-factor authentication has already been enabled, just click on the option "Add new method";

In order to add a programmable token as an authentication method you will need to select the option "Mobile authenticator app", then click ;

You will then be presented with a QR code (that can be used to prepare your programmable token as a authenticator app replacement);

You can use the QR code to program our programmable tokens using the instructions found in the following procedure;

  • To program a SafeID/Diamond or SafeID/Pro token with a QR code, launch the SafeID/Diamond programming tool.  


    Click the Scan QR Code button 

    Before you scan the QR code please ensure that the clock on your computer is displaying the correct date and time.

    You can scan the screen for a QR code, or load from a file.

    If you are scanning the barcode on the screen please ensure that the QR code is not obscured by other windows, and if you have more than one monitor please ensure that both the app and the QR code are displayed on the main display (display 1).

    If you still have difficulty in scanning the QR code double check you only have the one instance of the app running, and that it is the latest version of the app.  In most cases when there are issues with scanning of the QR code the most likely cause is the QR code contains the wrong data and may need to be regenerated.  To test the QR code you could check that the code works correctly with the authenticator app it is intended for (e.g microsoft authenticator), and if this fails then you know that the QR code will need to be regenerated.


    Select Scan Screen.

    If succeeded, the Seed box should be filled with the token's seed data.


    Now, select your smart card reader from the Reader drop-down list, e.g. "HID OMNIKEY 5427 CK"


    Press the Connect button


    Now, switch on a SafeID token and place it on the reader. 

    The tool will read out the token's serial number and time, and display them:


    If you want to correct the clock on the token, then leave the "Sync Token Clock" checked, but first ensure the time on your pc is set correctly.

    Press the Burn button


    The token is successfully programmed.

    Switch off the token and switch it on again to generate a new code (the token may only use the new seed after being reset)

Verifying your token

Once you have programmed your token you will need to verify it with Norton by supplying a 6 digit code from your programmable token, then clicking ;

You will now be notified that authentication app can now be used as am authentication option (the code will be supplied by your hardware tokens when logging in);


Your programmable token will now be activated, and can be used when you next log in to your account.

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