Programmable hardware tokens can be used as an additional authentication method when logging on to Dashlane (the tokens act as a direct replacement for an authentication app on a mobile phone).
To use your programmable token as an authentication factor, first sign in to the your Dashlane account,, then use the "My account" dropdown to select the option "Settings" (see below);
From the list of options available from the settings menu select the option "Security settings"
In order to be able to use programmable hardware tokens as an authentication method when logging in to Dashlane, you will need to enable the option "2-factor authentication";
Enter you master password then click "Next";
You will now be asked how often the second factor will be presented when you log in.
To ensure maximum security, we suggest you select the option "Every time I log in to Dashlane", then click "Continue";
As a backup method of authentication, you will be asked to provide your mobile contact number.
Enter you contact number, then click "Continue";
The site will now generate a QR code that we can use to prepare the programmable token with;
You can use the QR code to program our programmable tokens using the instructions found in the following procedure;
- To program a SafeID/Diamond or SafeID/Pro token with a QR code, launch the SafeID/Diamond programming tool.
Click the Scan QR Code button
Before you scan the QR code please ensure that the clock on your computer is displaying the correct date and time.
You can scan the screen for a QR code, or load from a file.
If you are scanning the barcode on the screen please ensure that the QR code is not obscured by other windows, and if you have more than one monitor please ensure that both the app and the QR code are displayed on the main display (display 1).
If you still have difficulty in scanning the QR code double check you only have the one instance of the app running, and that it is the latest version of the app. In most cases when there are issues with scanning of the QR code the most likely cause is the QR code contains the wrong data and may need to be regenerated. To test the QR code you could check that the code works correctly with the authenticator app it is intended for (e.g microsoft authenticator), and if this fails then you know that the QR code will need to be regenerated.
Select Scan Screen.
If succeeded, the Seed box should be filled with the token's seed data.
Now, select your smart card reader from the Reader drop-down list, e.g. "HID OMNIKEY 5427 CK"
Press the Connect button
Now, switch on a SafeID token and place it on the reader.
The tool will read out the token's serial number and time, and display them:
If you want to correct the clock on the token, then leave the "Sync Token Clock" checked, but first ensure the time on your pc is set correctly.
Switch off the token and switch it on again to generate a new code (the token may only use the new seed after being reset)
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Verifying your token
Once you have programmed your token you will need to verify it with Dashlane.
Obtain a 6 digit code from your recently programmed token, then copy it to the Dashlane verification prompt (see below);
After you have supplied your 6-degit code you will be presented with a list of recovery codes (these can be used in the event of any issue with accessing your account using the second factor).
