If you see the message Offline Type (A) this usually means that the client service has stopped running. By design, in the event of a software crash the service should restart by itself after a few seconds so it would be very rare that you would see this issue, however, if you do experience this problem, please try restarting the computer. If that fails to resolve the issue then either remote into services.msc for that machine or logon with the local admin account (if not MFA protected) and check if the service is running. If it is not running and the service cannot be started manually, then please check Windows Event Viewer for any DualShield application crash reports.
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