If you have deployed agent-based Outlook Anywhere MFA, then your users whose email boxes are enabled with MFA must install the DualShield Outlook 2FA Agent on their PCs where the Microsoft Outlook client is also installed. Technically speaking, the DualShield Outlook 2FA Agent is an Outlook Addon. (Refer to Outlook Anywhere Agent Installation)
Once the DualShield Outlook Agent has been installed on the user's PC, a shortcut called "Outlook 2FA" is created and placed on the user's desktop
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If the OTP entered is valid, then the user will be successfully authenticated by the DualShield MFA server, then granted access to their email boxes.
