Introduction

Question and Answer Management lists all questions where users have supplied answers for the purpose of Question and Answer authentication.

This option will list questions against the users that have supplied answers that will be used to authenticate the users, and will supply a means to delete the question and answer pairs.

For security reasons this option only lists the user details with the answered question, but does not reveal the actual supplied answers.

The system administrator can also decide the minimum and maximum number of Answers that need to be obtained from the User before this type of authentication method can be selected.

Creating Question and Answer Pairs

In order for Question and Answer authentication to be used, DualShield will need to be provided with the question and answer pairs that will be used during the authentication process.

Question and Answer pairs may be created either by using using the management console, or by the user themselves (after accessing the DualShield Service Console).

  • Question and Answer pairs can be created for users from the Management Console by navigating to "Directory | Users", left clicking on the context menu for the required user, then selecting the option "Questions & Answers";

     

    New Emergency Codes can now be created by clicking on the button;

  • Log in to the service console, select the menu option "My Questions & Answers", then click on the  button;

    After clicking on the button, a new window titled "Question details" will open;

    Click on the dropdown at the end of the prompt "Question", and you will be provided with a list of default questions that you can select from.

     

    Choose which of the available questions you wish to supply an a required reply to, then supply your chosen reply, then click ;

    The list of questions will now be updated to include the newly supplied question and answer pair;

Deleting Question and Answer Pairs

Question and Answer pairs can be deleted either using the management console, or by the user themselves using the self-service console;

  • Question and Answer pairs can be deleted either from the users' account directly, or from the Emergency Code repository using one of the following methods;

    Deleting Question and Answer pairs directly from the Users' Account

    Navigate to "Directory | Users", select the domain, search for the user to issue the code to, then selecting the context menu option "Questions & Answers";

    Select the Question and Answer pair to be to be deleted, then click on the button;

     

    Deleting Emergency Codes directly from the Emergency Code Repository

    Navigate to "Repository | Emergency Codes", select the domain,  then use the context menu option "Delete" to remove the required Emergency Code;


    Whichever method is used a new window will open titled "Confirm" requesting confirmation that you want to delete the Emergency Code.

    Click on the button and the code will be removed;


  • Log in to the service console, select the menu option "My Questions & Answers", then click on the Question/Answer pair to be edited;

    A new window titled "Question details" will now open.

    To confirm you want to delete the Question and Answer pair, click on the  button;.

    The pair will now be deleted.


Searching for Questions using the Management Console

We can use the button to populate the "Questions & Answers Management' tab with Question/Answer pairs that match the selected Domain and filters;

  • No labels