Add user's account to the user's DNA app

In order to use the DNA app as a login console, users must first register their DNA apps with their user accounts. In other words, they must add their user accounts into their DNA apps.

To add a new user account into the DNA app, the user needs to obtain a QR code from the DualShield Service Console (DSC)


- Visit the DualShield Service Console, e.g. https://dualshield6.deepnetsecurity.com/dsc 

Sign in with your username and password


- Click the Deepnet Authenticator icon


- then click the Register New Device button. A QR code will be displayed


- In the Deepnet Authenticator app, click the main menu icon 


- Select "Register New Account"


- Click Scan QR Code, then scan the QR code displayed in the DualShield Service Console

 

- Click Save


Add user's email account to the user's mobile phone

Select "Add Account"

Select "Microsoft Exchange"

Enter your email address, and description

Click Next

Select "Configure Manually"

Enter your email password

Click Next

If the Grace Period option is enabled in the DeviceID policy, then the user will experience the following

Click "Save"

A push notification message "You have a device activation request" will be received

Pull down the notification screen

Click the notification message "You have a device activation request"

This will bring up the DeepNet Authenticator app

Click Accept

Depending on the logon procedure, the user might or might not be required to authenticate again

Simple confirmationPassword authentication


Your email account is now fully activated on this device

If the Grace Period option is disabled in the DeviceID policy, then the user will experience the following

The "Password Incorrect" window will pop up on the screen.

In the meantime, a push notification message "You have a device activation request" will also arrive 

Press the "Cancel" button to close the "Password Incorrect" window

Pull down the notification screen

Click the notification message "You have a device activation request"

This will bring up the DeepNet Authenticator app

Click Accept

Depending on the logon procedure, the user might or might not be required to authenticate again

Simple confirmationPassword authentication



Now, you need to go back to the email account and re-enter your email password

Click "Exchange ..."

Click your email account, e.g. "test2@deepnetid.com"

Remove and re-enter the password

then, click "Done"


Your email account is now fully activated on this device.

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