We can send Emergency Codes to the users either by using the context menu option "Send" from the Emergency Code repository, or by using the 
button against after selecting the emergency code for the user.
Sending Emergency Codes directly from the Users' Account
After navigating to "Directory | Users", it is possible to send the emergency code to the user using the following procedure;
- Navigate to "Directory | Users", select the domain, search for the user to issue the code to, select the emergency code to be send then click on the
button;
Find the emergency code that is to be sent to the user, select the user then click the
button;
You will then be presented with the delivery channels that are available for this user, click on your selection from this list and the Emergency Code will be sent to the user;
A confirmation message will be shown displaying if the code was sent successfully;
Sending Emergency Codes from the Emergency Code Repository
After navigating to "Repository | Emergency codes", it is possible to send the emergency code to the user using the following procedure;
- Navigate to "Repository | Emergency codes", select the domain, then click on the
button;
Find the emergency code that is to be sent to the user, select the user then click the context menu option Send (selecting the method that the code is to be sent by);
A confirmation message will be shown displaying if the code was sent successfully;
Sending Emergency Codes using the Self-Service Console
If the Self-Service Console is in use then within the console there is also a means by which users can request emergency codes;
- It is also possible for emergency codes to be requested by the users themselves using the "Request" link (found in the bottom right hand corner of the "Emergency" menu option of the self-service console;
From the main menu select the option "Emergency"
Emergency Code details for the user will now be displayed;
Select the emergency codes you wish sent;
At the prompt "Send Emergency Codes by:" click on either the "Email" or "Text" icons to select how you are the codes are to be sent;
.A sending confirmation window will now open, click on "OK";
Your selected emergency codes will now be sent to you using the selected message channel.