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ISSUE

On the DualShield SSO login page, after entering the user's login name, an error "Connection Refused: connect" is returned

CAUSE

This error is typically caused by the fact that the SQL database server is not working. 

If we check the das6.log file below

C:\Program Files\Deepnet DualShield\tomcat\logs\das6.log

then we should find an event similar to the one below:

RESOLUTION

Restart the SQL database service and make sure it is working properly.

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