If you have pruchased OTP hardware tokens from us, then you will first receive the physical hardware tokens delivered to you by FedEx or post. Once you have received the tokens, you will need to make a request to receive the seed data or secret keys of the tokens.
To make the request, click the link below.
https://support.deepnetsecurity.com/csp/SeedFileRequests
Follow the steps below:
Step 1 - Find Your Order
You can find your order by one of the following 3 numbers
- Your Purchase Order Number
- Our Invoice Number
- Our Shipment Number
You also need to enter your business email address. If your email address does not match your account in our system, then you will not be able to proceed. If that is the case, then you will need to contact your account manager to update your account.
Step 2 - Verify Shipments
Once your order has been found, all of the shipments in the order will be listed for your selection.
If there are more than one shipment in the order, you have the option to receive the seed/secret keys of all shipments or some of the shipments.
Once you have specified the shipments, you will be asked to verify each shipment by providing the serial number of one of the tokens in each shipment.
Step 3 - Encrypt Token File
For security, the token seed/secret file will be encrypted by password and/or PGP key.
You have 3 options:
- Password only
- PGP only
- Password and PGP
We recommend PGP encryption as it is more secure than password. If you have not used PGP, then please refer to the guide below
How to encrypt or decrypt files using PGP
You must save a copy of your password and/or PGP private key in a safe place as you will need it to decrypt the seed/secret files when you have recevie them.
If you are a regular customer, then you might want to save the password and/or PGP key in your account in our system, so that next time you do not need to provide a new password and/or PGP key.
You also have the option to receive the seed/secret keys of all tokens in one file, or in seperate files by shipments.
Step 4 - Specify the Token File Format
Finally, you need to specify the format of the seed/secret file that you wish to receive.
There are 5 options:
- Azure MFA CSV
- DualShield
- Duo CSV
- PSKC
- Custom CSV
The "Custom CSV" option allows you to specify your own CSV data content.
Finally, click on "Submit" button to submit your request
For extra security, your request will be reviewed by our delivery team to ensure that all details are correct.
If all of the details that you submitted are correct, then shortly you will receive an email from delivery@deepnetsecurity.com, like below:
(If you have several shipments and decided to recevie seed/secret files seperately, then you will receive several emails)
Step 5 - Download Token File
To download the seed file., click the download link.
You will be prompted to enter your password if you decided to secure the seed file by password at the request
Once the correct password is entered, then the file will be downloaded automatically
Step 6 - Decrypt Token File
The seed file is delivered as a zip file. You need to unzip it
Again, if the seed is password encrypted then you will be asked to enter the password in order to unzip the file
If the seed file is PGP encrypted, then you will need to decypt it by using the WinGPG tool
You will be prompted to entre the passphrase of your PGP key
(Please note that this passphase is the password of your PGP key, not the password of the seed file)
The seed file is delivered as a zip file. You need to unzip it after PGP decryption
If the seed is password encrypted then you will be asked to enter the seed file password to unzip the file.
Step 7 - Confirm Download
Now you have received your token seed/secret file, and you have successfuly decrypted it, we suggest that you should click the confirmation link in the email. By confirming it, the download link will be deleted immediately. This is an addtional measurement for security.