Some of our customers have reported the following error appearing when trying to update the SSL Web certificate
To rectify the issue go to Platform>Database Server and click on the SQL Console button on the top right
In the text field at the top please run following command
select id, job_name, done from system_job
Check the results for any jobs where done is either False or '0' (depending on what version of DualShield you are using.
Make a note of the ID number next to the job that is False or '0'