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Some of our customers have reported the following error appearing when trying to update the SSL Web certificate

DualShield MFA Platform > Error when trying to update the web certificate - There is an unfinished system job > Unfinished1.png

To rectify the issue go to Platform>Database Server and click on the SQL Console button on the top right

DualShield MFA Platform > Error when trying to update the web certificate - There is an unfinished system job > Unfinished2.png

In the text field at the top please run following command

select id, job_name, done from system_job

DualShield MFA Platform > Error when trying to update the web certificate - There is an unfinished system job > Unfinished3.png

Check the results for any jobs where done is either False or '0' (depending on what version of DualShield you are using.

Make a note of the ID number next to the job that is False or '0'