To set up a SAM service in Twilio, follow the steps below.

First, you need to buy a phone number

In the Twilio console, navigate to "Phone Numbers\Manage\Active numbers"

Click the "Buy a number" button

Click the "Buy" button next to the number that you want to buy

Make sure that the Capabilities include SMS and Voice. 

Scroll down the screen

Check "I agree..."

Click "Buy ..."

Click "Close"


If your Twilio account is a trial account, then you are allowed to send SMS messages to phone numbers that are registered in your Twilio account. 

Navigate to "Phone Numbers\Verfied Called IDs"

Click "Add a new Caller ID"

Enter the phone number that you want to use for testing

Click "Submit"






Finally, you need to create a messaging service 

Navigate to "Messaging\Services"

Click "Create Messaging Service"

Enter a name in the "Messaging Service friendly name" box

Click "Create Message Service"

Click "Add Senders"

Select "Phone Number" as the "Sender Type",

Click "Continue"

Check the phone number to be used as the Sender

Click "Add Phone Numbers"

Click "Step 3: Setup Integration"

Select "Send a webhook"

In both the Request URL and Callback URL boxes, enter

https://your-dualshield-fqdn:8074/sso/callback/twilio/sms

Replace "your-dualshield-fqdn" with the real FQDN of your DualShield server, e.g. https://mfa.deepnetid.com:8074/sso/callback/twilio/sms 

Scroll down the screen

Click "Step 4: Add compliance info"

Click "Complete Messaging Service Setup"

Click "Try sending a message"




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