This policy allows the system administrator to configure settings for the Self Service Console, the Password Reset Module, the Emergency Access Module and the Provisioning Service Portal.

  • From the Home page of the Management Console, left click on the menu item "Administration", select "Policies", then in the new tab "POLICIES", select the category "Self Service", then click the button;.

    The Self Service policy settings can now be viewed (or edited) by left clicking on the context menu of the Emergency Code policy, then selecting either "View" or "Edit";


Editing the Self Service Policy Settings:

Once the self service policy has been edited, a new window will open titled "Policy - Edit" (that can be used to edit the policy settings for this policy);



The category for this policy is "Self Service" (this property cannot be edited).

The holder of this policy is "System" (this property cannot be edited).

The name assigned to identify the lockout system policy by the System Administrator.

The System Administrator may use this field to annotate this policy.

This option allows the System Administrator to enable or disable this policy.


In addition to the settings in the main section, the Self-Service policy also includes the following expandable sections;

These sections can be expanded out to provide additional settings related to specific features of the self service console.

Self-Service Console

DualShield Service Console (DSC ) is a web portal that allows users to manage their own accounts and credentials.

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Emergency Access Service

DualShield Emergency Access Console (DEA) is a web portal that allows users to request emergency codes.

  • The purpose of the section "Emergency Access Service" is to allow users to request emergency codes.


     



    This option determines if the Emergency Code Module is enabled (or disabled).

    If disabled the module will no longer be listed in the self-service consoles' home screen.

    This option determines the main delivery channel for sending the Emergency Code to the user;

    • Display Emergency Code on Screen
      The Emergency Code is displayed on the screen (within the self-service console, in the Emergency Code section).

    • Send Emergency Code
      Message sent to the User.



Password Reset Service

DualShield Reset Password (DRP) is a web portal that allows users to reset their forgotten AD password.

  • The purpose of the section "Password Reset Service" is to provide the system administrator with policy settings that enable and disable self-service console features that allow the user to reset their password.


     



    This option determines if the Password Reset Module is enabled (or disabled).

    If disabled the module will no longer be listed in the self-service consoles' home screen.

    This option determines if the unlock account user feature is enabled.



Provisioning Service Module

This option was provided for a legacy obsolete feature that is no longer used in versions 6 onwards.

Unlock Account Service

DualShield Unlock Account Service (DUA) is a web portal that allows users to unlock their own user accounts.

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Deployment Service

DualShield Deployment Service (DDS) is a web portal that allows users to download some types of tokens (such as MobileID) and activate some types of tokens (such as DeviceID etc).

  • The purpose of the section "Deployment Service" is to provide the system administrator with policy settings that allow the administrator to specify the URL of the deployment service


     



    This setting is used to specify the URL of the deployment service.



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