ISSUE
After upgrading to DualShield 6.4.20.1212, when trying to create a token for a LDAP user in the DualShield Admin Console (DAC), the error below occurred
CAUSE
This was a newly introduced bug in DualShield 6.4.20.1212.
RESOLUTION
Customers who are affected by this bug must follow the steps below to fix it
Step 1 - Upgrade the DualShield server software to the latest update
Step 2 - Once the DualShield has been upgraded to the newest version, follow the steps below:
- Navigate to "Platform | Database Servers"
- Click the "SQL Console" button
- Enter the SQL commands below
delete from token_assignment where user_id in (select id from tbl_user where userid like '%-%' and class='com.deepnet.das.user.LdapUser'); delete from tbl_user where userid like '%-%' and class='com.deepnet.das.user.LdapUser';
- Click the "EXECUTE" button to run those commands