ISSUE

After upgrading to DualShield 6.4.20.1212, when trying to create a token for a LDAP user in the DualShield Admin Console (DAC), the error below occurred

CAUSE

This was a newly introduced bug in DualShield 6.4.20.1212. 

RESOLUTION

Customers who are affected by this bug must follow the steps below to fix it

Step 1 - Upgrade the DualShield server software to the latest update

Step 2 - Once the DualShield has been upgraded to the newest version, follow the steps below:

- Navigate to "Platform | Database Servers"

- Click the "SQL Console" button

- Enter the SQL commands below

delete from token_assignment where user_id in (select id from tbl_user where userid like '%-%' and class='com.deepnet.das.user.LdapUser');
delete from tbl_user where userid like '%-%' and class='com.deepnet.das.user.LdapUser';

- Click the "EXECUTE" button to run those commands


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