To create a token for a user, you need to navigate to the user's token management panel

To manage a user's tokens, first search for the user's account

In the DualShield Admin Console, navigate to "Directory | Users" 

In the Domain list, select the domain that you want to work on, e.g. DeepnetMFA.com

If you click the "Search" button, it will list all users in the entire directory up to the query limit.

To narrow down your search, click the "Filter" button

Enter the user's login name, e.g. 2FA, then click the "Search" button (You can change the search filter or add more filters)


Once you have found the user account, click on its context menu icon "..." to bring up the context menu:

Click "Tokens" from the context menu

Then, click the "CREATE" button on the toolbar 

In the token editor window, select the Product/Model of the token that you want to create or edit, e.g. MobileID/Time-Based

Fill in the token properties if necessary

Click the "Save" button.


In the "Product/Model" list, select "MobileID/Time-Based"

Typically, you do not need to fill in any box in the form.

The mobile number and email address are only used for sending the download link to the user, and they are retrieved from the user's AD account. You would only need to enter the user's mobile number or email address in this form if 

  • you want to send the token's download link to the user by text or email
  • the user's AD account does not have a mobile number or email address
  • the user wants to use an alternative mobile number or email address to receive the token's download link

Click the SAVE button to create a new MobileID token


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