You can set your DualShield IIS Agent to bypass MFA when your DualShield is offline
In the IIS Manager, select the OWA application or node
Click the DualShield Authentication icon to open the agent's control panel
Click the "Policy...." button
Enable the option “Bypass two-factor authentication when DualShield Server is not contactable”
Click the "OK" button
Click "Apply" to save the change