In the Admin Console, find the user account
In the DualShield Admin Console, navigate to "Directory | Users"
In the Domain list, select the domain that you want to work on, e.g. DeepnetMFA.com
If you click the "Search" button, it will list all users in the entire directory up to the query limit.
To narrow down your search, click the "Filter" button
Enter the user's login name, e.g. 2FA, then click the "Search" button (You can change the search filter or add more filters)
Open the user's token management panel by selecting "Tokens" from the user's context menu