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https://support.deepnetsecurity.com/csp/SeedFileRequests
Table of Contents
Step 1 - Find Your Order
You can find your order by one of the following 3 numbers
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Once you have specified the shipments, you will be asked to verify each shipment by providing the serial number of one of the tokens in each shipment.
Step 3 - Encrypt
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Token File
For security, the token seed/secret file will be encrypted by password and/or PGP key.
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You also have the option to receive the seed/secret keys of all tokens in one file, or in seperate files by shipments.
Step 4 - Specify the
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Token File Format
Finally, you need to specify the format of the seed/secret file that you wish to receive.
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(If you have several shipments and decided to recevie seed/secret files seperately, then you will receive several emails)
Step 5: Download Token File
To download the seed file., click the download link.
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Once the correct password is entered, then the file will be downloaded automatically
Step 6: Decrypt Token File
The seed file is delivered as a zip file. You need to unzip it
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If the seed is password encrypted then you will be asked to enter the seed file password to unzip the file.
Step 7: Confirm Download
Now you have received your token seed/secret file, and you have successfuly decrypted it, we suggest that you should click the confirmation link in the email. By confirming it, the download link will be deleted immediately. This is an addtional measurement for security.