If you have pruchased purchased OTP hardware tokens token devices from us, then you will first receive the physical hardware tokens delivered to you by FedEx or post. Once you have received the tokenstok How to Install MobileID on iPhone & Android eived the token devices, you will need to make a request to receive the token file, i.e. the seed data or /secret keys of the tokens.
To make the request, click the link below.
https://supportservices.deepnetsecurity.com/csp/SeedFileRequests
Follow the steps below:
Table of Contents
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- Your Purchase Order Number
- Our Invoice Number
- Our Shipment Number
You also need to enter your business email address.
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Once your order has been found, all of the shipments in the order will be listed for your selection.
If there are is more than one shipment in the order, you have the option to receive the seed/secret keys of all shipments or some of the shipments.
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Once you have specified the shipments, you will be asked to verify each shipment by providing the serial number of one of the tokens in each the shipment.
Step 3 -
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Select Token File Encryption
For security, the token seed/secret file will be encrypted by password and/or PGP key.
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For the best security, you can encrypt the token file by both password and PGP key.
You must save a copy of your password and/or PGP private key in a safe place as you will need it to decrypt the seed/secret files when you have recevie received them. (If you are using the WinGPG software, then your PGP private key is automaticaly saved by the software itself).
If you are a regular customer, then you might want to save the password and/or PGP key in your account in our system, so that next time you do not need to provide a new password and/or PGP key. Check the option "Save Password" and/or "Save PGP Key" if you wish to our system to use them next time.
Step 4 -
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Select Token File Format
Next, you need to specify the format of the seed/secret file that you wish to receive.
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If the seed file is PGP encrypted, then you will need to decypt it by using the WinGPG tool
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You will be prompted to entre the passphrase of your PGP key (Please note that this passphase is the password of your PGP key, not the password of the seed file)
The seed file is delivered as a zip file. You need to unzip it after PGP decryption
If the seed is password encrypted then you will be asked to enter the seed file password to unzip the file.
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Step 8 - Confirm Download
Now that you have received your token seed/secret file, and you have successfuly decrypted it, we suggest that you should click the confirmation link in the email. By confirming it, the download link will be deleted immediately. This is an addtional measurement for security.
