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Login to the DualShield Admin Console. Make sure that the logon procedure for the SonicWall Global VPN has one step only, and the authenticator in the step is "Static Password"

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Login to the SonicWall admin interface, go to the Users Tab and click on Settings, click Configure

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Click the "Test" tab

In the password field, enter the user's credential in accordance to the authentication method that is set up in the DualShield server.For instances, if the authentication method is set to use "StaticPass" then enter the user's AD password only. If the authentication method is set to "StaticPass+OTP" then enter the user's AD password followed by an OTP.