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In the event that the DualShield MFA server is down, you have 3 options

  • Bypass two-factor authentication
  • Switch clients to offline mode
  • Decline all logon requests

These options are located in the DualShield Windows Logon Manager:

Image Added

To exempt MFA from Windows Logon in the event that the DualShield MFA server is down, select the option "Bypass two-factor authentication"