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The logon procedure defines how users can be verified. You need to add logon steps and authentication methods
Add any authentication method that can be used to verify a user's identity, e.g. One-Time Password.
Create Logon Policy
The Help Desk Verification Service is used by the admin or helpdesk team to verify the identity of users. Therefore, you need to make sure that MFA is enabled on all users. The simplest and most reliable way of enabling MFA on all users is to create a dedicated logon policy for the Help Desk Verification Service application.
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