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It has not been clear what is causing the error.  However as a work around, if the customer is competent with MySQL commands then , we can send them the following fix.

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When you are logged into MySQL please follow these instructions: 

use dualshield;

 select * from ldap_server_connection;

 You will get results similar to the example below except it will show your ldap entries:

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delete from ldap_server_connection where id = 9;  (You would obviously use the id that corresponds with the entry you wish to delete on your system)

 Then if you run the select * from ldap_server_connection;  again, you will notice the entry has been deleted:

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Update ldap_server_connection set ldap_server_connections_idx = ldap_server_connections_idx – 1 where ldap_server_connections_idx > # (replacing the # with the index number that has been deleted)

 So for my example index number 2 has been deleted, so I type in

Update ldap_server_connection set ldap_server_connections_idx = ldap_server_connections_idx – 1 where ldap_server_connections_idx > 2;

 And then if we run the select * from command again you can see the index numbers are back in order.

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