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The purpose of the section "Emergency Access Service" is to allow users to request emergency codes.

DualShield MFA Platform > Self Service Policy - Emergency Access Service > image-2025-3-31_15-4-23.png

This option determines if the Emergency Code Module is enabled (or disabled).

If disabled the module will no longer be listed in the self-service consoles' home screen.

DualShield MFA Platform > Self Service Policy - Emergency Access Service > image-2025-3-31_15-21-46.png

This option determines the main delivery channel for sending the Emergency Code to the user;

Display Emergency Code on Screen
The Emergency Code is displayed on the screen (within the self-service console, in the Emergency Code section).
Send Emergency Code
Message sent to the User.