Emergency Codes may be self-administered by the users provided the feature has been enabled in the Self-Service Policy.

Once enabled, and after logging in to the service console, users can use the option "Emergency Codes" to self-administer emergency codes;

Enabling the Emergency Code feature

To allow your users to self administer emergency codes using the service console perform the following procedure;

• In order to edit the policy settings for the self-service console, log in to the management console, then navigate to "Administration | Policies", click on the Category "Self-Service", then click the button; Left click on the context menu of the self service policy , then select "Edit"; A new window will open titled "Policy - Edit", expand the sections "Emergency Access Service"; In order for you to allow users to self administer emergency codes using the Dualshield Service Console you will need to ensure that the checkbox "Allow user to request emergency code:" is selected. After selecting this option click and the policy will be updated.

Managing Emergency Codes using the Service Console

Once the user has navigated to the Emergency Code section, codes may be generated, sent to the users' email or deleted (examples below).

Related Articles

• Emergency Access Service - DEA

• The Emergency Code Authentication Method

• Using an ICE Logon Procedure

• Emergency Code Policies