Introduction

The Emergency Access Service is a web portal that allows users to obtain Emergency Codes.

Before the service can be made available for the users, there are some necessary preparations that must be performed;

• Setting up the Logon Procedure and Logon Steps

• Setting up the Application

• Setting up the Realm

• Setting up the Policy Settings

Setting up the Logon Procedure and Logon Steps

The Logon Procedure defines how users will be authenticated when they attempt to login to the portal. You can define a logon procedure of 1-step, 2-step and 3-step verification, for instance.

The Emergency Access Service logon procedure can be prepared using the following procedure;

• In the Admin Console, navigate to "Authentication | Logon Procedures", left click on context menu for the logon procedure "Emergency Access Service", then select "Logon Steps"; You will then be shown the logon steps used for the Emergency Access Service (the example below shows the default logon steps and methods for this service); If you want to change the authentications methods for one or more logon steps, select the step to be edited, then click on the button; A new window will now open titled "Logon Step - Step 2" showing the currently selected authentication methods for this step; You can now select the authentication methods for this logon step according to your own requirements by selecting the required options in this list then clicking ;

Setting up the Application

In the Admin Console, navigate to "Authentication | Applications", then select the application "Emergency Access Service";

The application named "Emergency Access Service" is pre-defined during installation (so you would not normally need to make changes to this default setup), however the application parameters can be inspected using the context menu.

Setting up the Realm

A Realm is a group of user domains. It defines who is allowed to access the application that's associated with the realm "Emergency Access Service", and the portal can only be accessed from the domains that are specified against this realm.

The domains for the realm "Emergency Access Portal" can be specified using the following procedure;

• In the Admin Console, navigate to "Authentication | Realms", then left click on the context menu for the realm "Emergency Access Service", then select "Domains"; A new window will open titled "Domains" (by default this list is empty); You will need to add to this list any domains that your users will be members of (e.g. "pb.deepnetid.com"); After selecting the domains to be added click the button, and the new domains will be added to the realm.

Setting up the Policy Settings

As Emergency Codes can be generated both from the Emergency Access and the Self Service Consoles, policy settings will need to be adjusted to permit access for each of the policy settings for each of these portals.

Allow users to generate emergency codes from the Emergency Access Service

Use the following procedure to allow users to generate emergency codes for themselves using the Emergency Access service;

• Edit the Self-Service Policy; From the Home page of the Management Console, left click on the menu item "Administration", select "Policies", then in the new tab "POLICIES", select the category "Self Service", then click the button;. The Self Service policy settings can now be viewed (or edited) by left clicking on the context menu of the Emergency Code policy, then selecting either "View" or "Edit"; Expand the section "Emergency Access Service", and ensure the setting "Allow user to request emergency code:" is enabled;

Allow users to generate emergency codes from the Self Service Console

To allow users to generate emergency codes from within the self-service console, you will need to ensure that the feature is enabled in the self service policy using the following procedure;

• Edit the Self-Service Policy; From the Home page of the Management Console, left click on the menu item "Administration", select "Policies", then in the new tab "POLICIES", select the category "Self Service", then click the button;. The Self Service policy settings can now be viewed (or edited) by left clicking on the context menu of the Emergency Code policy, then selecting either "View" or "Edit"; Expand the section "Self Service Portal", then scroll down to the setting "Emergency Code Permissions"; If you are to allow users to generate their own emergency codes from within the Emergency Code Service, then you will need to ensure that this setting includes the option "Request", and can be enabled using the dropdown icon;

Emergency Codes Policy Settings

As well as policy settings for the emergency code and self service portals, we also have policy settings that specify features of the emergency codes themselves.

Amongst other things, this policy will allow you to specify the size and lifetime of the emergency code.