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It is also possible for emergency codes to be requested by the users themselves using the "Request" link (found in the bottom right hand corner of the "Emergency" menu option of the self-service console;

DualShield MFA Platform > Sending Emergency Codes using the Self-Service Console > Select Emergency Code to Send.png

From the main menu select the option "Emergency"

DualShield MFA Platform > Sending Emergency Codes using the Self-Service Console > Select Emergency.png

Emergency Code details for the user will now be displayed;

DualShield MFA Platform > Sending Emergency Codes using the Self-Service Console > Emergency.png

Select the emergency codes you wish sent;
DualShield MFA Platform > Sending Emergency Codes using the Self-Service Console > Select Emergency Code to Send.png

At the prompt "Send Emergency Codes by:" click on either the "Email" or "Text" icons to select how you are the codes are to be sent;
DualShield MFA Platform > Sending Emergency Codes using the Self-Service Console > Send Emergency Code.png

.A sending confirmation window will now open, click on "OK";
DualShield MFA Platform > Sending Emergency Codes using the Self-Service Console > Send Confirmation.png

Your selected emergency codes will now be sent to you using the selected message channel.