If agents are not appearing in Client Diagnostics and you have carried out diagnostics in Basic Steps then you need to make sure that the relevant IP addresses do resolve and ports have not been blocked by Firewall rules. For best results enable Telnet as a Windows feature rather than running Putty. Open a command prompt and run the following...
Test | Agent | Port | Expected Result if working correctly |
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ping | dswagent2 |
| dswagent2 should resolve to the IP address of the machine that you have installed the agent on | ping | dswsslagent2 |
| dswsslagent2 should resolve to the IP address of the machine that you have installed the agent on | telnet | dswagent2 | 14292 | will return a blank command prompt screen without error | telnet | dswsslagent2 | 14294 | will return a blank command prompt screen without error |
If the IP address is not resolved in the ping test check the DNS entry is correct and the machine the agent is running on is operational, and online. If Telnet fails to connect check that ports 14292 and 14294 have not been blocked by a firewall rule.
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