If the alert "Message gateway not available" is enabled, then the alert will be triggered if the conditions details in the alert parameter "Conditions" are met, and are normally triggered that will normally be added to the audit log if the authentication server detects the message gateway have become unavailable.
Once the alert is triggered, notification of the detected event may be sent to specified users and groups.
The alert can be found by navigating to "Administration | Alerts", then scrolling down to the alert "Message gateway not available";
The alert can be edited by left clicking on the context menu of the alert and selecting "Edit";
A new window will now open titled "Alert - Edit";
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The alert is disabled by default, but can be enabled by ticking the checkbox "Enabled";
When the alert is triggered you have the option to send a message to specified recipients using the "Recipient Users" and "Recipient Groups" parameters.
The "Message gateway not available" alert is triggered when the message gateway becomes unavailable,, but you might not always want notifications to be sent to your specified users every time this event occurs.
The "Conditions" parameter is to provide a mechanism by which additional restrictions can be checked prior to send the alert notification.
To edit the conditions that determine when the alert is trigged click on the pencil icon () causing a window titled "Condition Builder" to open;
Provided the alert is enabled, the send message is selected, and one or both delivery channels have been enabled, then when a alert is triggered, message notifications will be sent to the selected users (or groups of users)
The default message sent for this alert is as follows;
Hi, administrator, The message gateway is not connectable from your DualShield server. Regards, |
After the alert is triggered you have the additional option to cause one of the existing tasks to be run.
To add task execution to the alert you need to first tick the checkbox prompted "Execute Task", then select what task (or tasks) are to be executed using theicon;