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To verify a user's identity, follow the steps below.

In the Admin Console, find the user's account

DualShield MFA Platform > Verify a user with the Help Desk Verification Service > image2023-8-11_0-27-12.png

Select "User Verification" from the user's context menu

DualShield MFA Platform > Verify a user with the Help Desk Verification Service > image2023-8-11_0-28-35.png