If you included the Help Desk Verification Service in the installation of your DualShield server, then the following components with the same name "Help Desk Verification Service" will be automatically created in the MFA server:

• Application
• Realm
• Agent
• Logon Procedure

To set up the Help Desk Verification Service, you only need to configure the realm and logon procedure that are used by the Help Desk Verification Service, and you also need to create a new logon policy for the Help Desk Verification Service.

Please follow the steps below:

Set up Realm

For the realm, you simply need to add the AD domain to the realm

Set up Logon Procedure

The logon procedure defines how users can be verified. You need to add logon steps and authentication methods