The user's tokens for offline logon is downloaded to the logon client automatically when the logon client connects to the logon agent. Typically, this happens when the user makes an on-site login. However, in some cases where users cannot make an on-site login at all, then the users have to manually import their tokens in to their logon clients.
In the User Console, click the "Tokens" tab
click the "Import Tokens" button
Select the token file that you want to import, and enter the password of the token file
Click "OKAY"
The new token is successfully imported.