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However, what if you have totally forgotten the password? Don't worry, the feature called "safe mode" comes to rescue!

Navigate to the Windows folder "\Program Files\Deepnet DualShield\tomcat\bin", check the version of Tomcat that DualShield Server is running on. 

Open Windows Command Prompt, change to: C:\Program Files\Deepnet DualShield\tomcat\bin folder, then execute:

tomcat6w.exe //ES//dualshielddualshield 


tomcat8w.exe //ES//dualshield

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You will see a dialog style application "DualShield Authentication Server Properties"