If you have an issue accessing the Dualshield Management/Administration Console following an upgrade of your software it could be because the database change log is locked. You can verify this by checking the das5/das6.log (the number corresponding to the version of DualShield you are using.) This file is located under C:\Program Files\Deepnet DualShield\tomcat\logs.
Edit the file and check if there is anything like "Could not acquire change log lock"/ "Waiting for changelog lock". If you see any of these terms it means the database change log is locked.
In this situation you will need to access the Mysql database.
Open a command prompt.
Change directory to C:\Program Files\Deepnet DualShield\mysql\bin
Type the following command;
Enter the password to access the Mysql databases (This is not necessarily the same as the SA password used to access DualShield Console) and press return
When you have successfully logged in yu need to select the dualshield database
You need to check the table called "databasechangeloglock".
Below is a screenshot of how the result should look if things were working normally:
If there are other values, for example Locked has the value of 1 then please reset this all back by using the following command:
Exit MySQL and attempt to restart DualShield Service again