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If your dualshield server experiences high CPU usage, please follow the instruction below to collect the information so that we can speed up the fix.

Step-by-step guide

  1. Find a machine A (or just use the dualshield server machine), which can access the dualshield web service.
  2. Copy the certificate mcs.pfx file (which is located on dualshield server, by default, in the folder, C:\Program Files\Deepnet DualShield\certs) onto machine A.
  3. On Machine A, import the certificate into the current user account.
  4. Still on machine A, use browser to access the URL https://your_dualshield_server:8071/das5/cpusage.jsp
  5.  Send us the web content.

 

Port 8071 needs client certificate authentication, that is why we need to prepare the certificate before accessing the URL

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