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First of all, make sure that your AD server is fully configured to accept SSL connection. To verify that your AD server is enabled with LDAPS connection, you can run a Microsoft support tool LDP.EXE on your AD server, enter .  Open command prompt and type ldp and press return:

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The LDP window will popup:

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Connection→Connect:


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Enter the server name, and connection port as "636".

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Finally, in DualShield,  modify the LDAP connection of your Identity Source that's connected to your AD server.