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In your user database,such as your AD, the users' phone numbers might be stored with or without the country code. For instances, Alice may have her mobile number as 07955512345, but Bob has 447944467890 (44 is the UK country code). Some SMS gateways such as Clickatell requires the so-called international phone format number which requires the phone number to be prefixed with the country code in the phone number. Without having to change phone numbers in your user database, you can use the "Dial Prefix" field to tell the system to automatically prefix a country code to a phone number. For instances, "1" tells the system to prefix all phone numbers with 1 (so, "7145285644" will become "17145285644"), and "44|0" tells the system to replace the leading 0 with 44 (so, "07955512345" will become "447955512345"). 

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